Refund policy

Last updated: November 9, 2026

Refund policy

All sales are final. Because Happy Melts are a consumable product, we can’t accept returns or exchanges once an order has shipped. This keeps every tin fresh and safe for everyone.

Damaged, defective or incorrect orders
If your order arrives damaged, defective or isn’t what you ordered, we’ll make it right. Email us at hello@shophellojane.com within 7 days of delivery with your order number and a photo of the issue, and we’ll send a replacement or issue a refund to your original payment method.

Lost or missing packages
If your tracking shows delivered but your package hasn’t arrived, please check with neighbors and your local post office, then contact us within 7 days of the delivery date and we’ll help sort it out.

Cancellations
Need to cancel? Email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and issue a full refund. Once an order has shipped, it can’t be canceled.

Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Purchases from other retailers
If you bought Happy Melts on Amazon or at Pop Up Grocer, please contact that retailer directly, as their return policies apply.

Questions? We’re a small team and happy to help. Reach us at hello@shophellojane.com.